St George Bank Annoying Queuing System

Amazon.com sent me a check for royalties on online sales. These are difficult to deposit and made more difficult by a very annoying queuing system introduced by St. George bank.

Unlike Google, who send checks in Australian dollars (and even do direct deposit to Australian banks), Amazon.com send paper cheques in US dollars. At least I think they are in US dollars, as the cheques do not identify the currency or the country they are from. The first time I tried to deposit one of these the teller looked at me suspiciously.

This time I did not manage to get to the teller at all. St. George Bank have introduced a "take a number" queuing system. I pressed "international transactions" and was issued number "D810". A screen showed that A240 was being served, as were some B and C numbers, but no Ds. So I had no idea when, or if, I would ever have a turn. After a while of standing around and seeing if there was any way to find out, I gave up and put the cheque in a deposit envelope in a slot.

The bank called the next day to say that I must come to the counter to deposit overseas cheques. However, by then I was interstate. The following week I turned up at the branch used the name of a teller to bypass the queuing system. This seems a bizarrely inefficient way to run a bank and is not good for the customer.

In the longer term I will see if I can find another bank which does not have this very customer unfriendly system, which seems to be designed to drive people away from St. George bank. Or perhaps Amazon.com will realize that not everyone in the world works in US currency and will have a direct deposit system in US dollars by the time of my next payment.