Rethinking business process management

CSIRO's ICT Center is having a talk by Professor Benatallah on From Business Processes to Service-based Process Spaces, 25 March at ANU in Canberra. IP Australia issued a request for tender for Services Oriented Architecture components on 20 March. It would be interesting to apply Professor Benatallah's techniques to that project.

Contact: tom.rowlands@csiro.au

CSIRO ICT
From Business Processes to Service-based Process Spaces
Professor Boualem Benatallah (CSE, UNSW)
DATE: 2008-03-25
TIME: 14:00:00 - 15:00:00 ...

Over the last decade, capabilities arising from advances in online technologies, especially Service Oriented Architectures (SOA), enabled enterprises to increase productivity, simplify automation, and extend business to locations far beyond their normal operations. Enterprises also embraced emergent process-aware services that enabled automation to gain more visibility in process executions.

The focus of process improvement has expanded to include monitoring, analysis and understanding of business processes. Now, at all levels, business process monitoring and management is firmly recognised as a strategic priority for modern enterprises. However, while business process management and monitoring have enabled enterprises to increase efficiency, new usability challenges have also emerged. These challenges are increasing the pressure for enterprises to look at business processes from an end user's perspective.

In this talk, we propose Process Views as new abstractions focusing on re-conceptualising the form and function of existing business process management systems to create a new generation of service and process-centric systems to better support the management of personal, ad-hoc, and as well as structured business processes over multiple applications and data sources.

We further define and propose Process Spaces as a new research agenda for the business process research community. The term Process Space refers to the superimposition of Process Views over heterogeneous IT systems for the purposes of simplifying access to multiple applications and data sources and to provide the means to manage process views in a unified and flexible manner.

From: From Business Processes to Service-based Process Spaces, CSIRO, 2008