3 make it difficult to buy products

Having destroyed my Huawei D100 3G Wireless Router I attempted to buy another one from 3. This has proved very difficult. I had assumed as I knew exactly the product I wanted and was to buy it from the same company as the previous unit, this would be easy. I imagined just waling in and saying "please sell me another one of these". The store I asked at had none and could not check with other 3 stores, as different types of stores are on different stock systems. I tried calling 3 but only their national number is listed on their web site and I then had to get through a voice response system which assumed I wanted a phone or Internet service. The operator I eventually talked to had never heard of "Canberra". I had to explain it was in the "Australian Capital Territory" which was abbreviated to "ACT". Theythen connected me to a phone line which did not answer. It looks like I have to visit each 3 Stiore and ask for the product.