ACT Government 1996
The first core element in a sustainable future: achieving economic vitality
in Canberra, A Capital Future - ACT Strategic Plan 1996 URL: http://www.act.gov.au/CanberraStrategy/firstele.htm
Part of a Strategic Plan for the ACT, outlining how to ensure the Canberra region
has growth and potential after the Commonwealth Government job cutbacks. Attracting
IT companies to the area is part of this, and the report lists some of the advantages
and disadvantages Canberra has. Importantly, it cites "perceived isolation"
as an issue to overcome in order to attract companies
Australian Information Industry Association (AIIA) URL:
http://www.aiia.com.au/
The Australian Information Industry Association (AIIA) website.
Allen Consulting Group 1997. Spectator or Serious
Player? Competitiveness of Australia's Information Industries, Report commissioned
by the Australian Chamber of Commerce and Industry, 1997. URL: http://www.dist.gov.au/itt/tskforce/allen/index.html
A general overview of Australian information technology industries and how they
can become more competitive in a global market. Some case-studies in Appendix
D on how other countries attract and retain information industries.
Bonnor 2000 The
Importance Of The Information Economy To Regional Australia, Presentation To
The "Developing Collaborative Strategies For Rural/Regional Service Delivery"
Conference by Jenelle Bonnor, 17th February 2000. URL: http://www.noie.gov.au/publications/speeches/bonnor/armidale/
Importance of IT to regional areas, including as a new source of employment.
Talks about a case-study in Walcha, NSW where a "telecottage" was established
to attract data-entry work away from the major cities.
Cairns Region Economic Development Corporation Information
Technology & Multimedia URL: http://www.cairnsregion.com/industries/it.htm
Outlines how the Cairns region is working to attract information technology
companies (among others) to the region using the idea of "industry clustering"
(http://www.credc.com.au/cluster.htm).
CRM Xchange 1999
Rethink Call Centers - Growth Opportunities In Europe URL: http://www.crmxchange.com/sessions/tel-041599.html
Text of a question and answer session. The session was hosted by Onno Ponfoort,
Area Director, The Netherlands Foreign Investment Agency and Bill Wylie,VP of
KPN, Royal Dutch Telecom. The session is discussing the Netherlands as a potential
site for people to locate their call centres, and details many of the things
the Netherlands has to offer. It also lists the issues a company should take
into account when choosing a location for a call centre.
Department of Communications, Information Technology
and the Arts 1999 Media Release 30 November 1999 URL: http://www.dcita.gov.au/nsapi-graphics/?MIval=dca_dispdoc&ID=4653
Media release by Richard Alston announcing tax breaks for information technology
companies in Australia
Florio 1999
Call centers in Asia Pacific - New Study Shows Growth, Tony Florio, e-Summit,
April 1999 URL: http://www.esummitintl.com/archives/99april/april99-article2-page2.htm
Closely based on the ACA Research titled the "1999 Asia Pacific Call Centre
Industry Report", and again mentions the disadvantages of metropolitan call
centres and the potential for regional Australia to cover this shortfall.
Greater Tucson Economic Council 1996 Section Four: Targeting
Industries for Business Attraction in Greater Tucson Economic Council
Strategic Economic Plan, 1996 URL: http://www.futurewest.com/greatertucson/section4.htm
Discusses Tucson, USA strategies for attracting businesses, including identifying,
prioritising and targeting desirable industries.
Haines, 2000 Web-enabled Call Centres: Harnessing
the Potential, Steven Haines, Voice
and Data , April 2000. URL: http://www.witsa.org/news/99jan.htm
Discusses the potential benefits of web-enabled call centres; some of the hurdles
to this (for example, the fact that established call-centres have a harder time
integrating the new technology). New direction for call centres - bringing in
Web functionality allowing real-time chat, email contact and so on. Demonstrates
future directions for call centres and the type of infrastructure that will
be needed.
McGregor,
M., Arthur, G., Morrison, C. and South, M. 1997. What is the Role for Information
Technology in Sustaining Rural Western Australia? Plenary paper presented at
the International Symposium on Sustainable Agricultural Technology, Beijing,
China, 21-23 August 1997 URL: http://www.curtin.edu.au/curtin/muresk/publications/murray/chinapap.htm
This paper discusses using technology to allow residents of rural WA better
access to services, and contains a section on the usefulness of information
technology in attracting call centres and businesses which are "not location
specific". Emphasises the need for good telecommunication infrastructure for
this to work.
Moll 1999 Regional
Study: The Greater Seattle Area, Patricia Moll 1999 in The Stories Behind Jobs
and Growth: U.S. Regional Economic Development URL: http://www.eurunion.org/partner/seattle.htm
A case-study of the Greater-Seattle region, detailing why it has become so successful
in attracting and retaining high-tech business.
National Center for Small Communities Attracting High-Speed
Telecommunications in Getting Online: a guide to the Internet for small town
leaders URL: http://www.natat.org/copy_of_www_natat_org/ncsc/Pubs/Getting%20Online/Chapter_5.htm
Underlines the importance of an advanced telecommunications infrastructure in
attracting businesses for call centres and other technological purposes, as
well as getting existing businesses online. Emphasises that telecommunications
infrastructure is just as important and attractive to businesses as things like
roads and schools.
Read 2000 Call
Center Site Selection, Brendan B. Read, Computer
Telephony Magazine, January 20, 2000. URL: http://www.telecomlibrary.com/content/features/2k0119.cc.html
Detailing the ways to promote a labour force to relocating companies, in an
American context - areas with higher unemployment are seen as more attractive
places to locate a call centre, as they have a "deep pool" of people to draw
on, as well as providing employment to people interested in part-time work (older
people, students). Provides tips on locating call centres outside urban areas.
Regional Development Council of Western Australia
2000 A Regional Development Policy for Western Australia, May 2000 URL: http://www.regional.wa.gov.au/policy/index.asp
Regional Development Policy for WA. Includes information on expanding training
and attracting new businesses to WA.
Western Australian Technology and Industry Advisory
Council 1999 From Mines to Minds: Western Australia in the Global Information
Economy, February 1999 URL: http://www.wa.gov.au/tiac/mines/index.html
Detailed report into the expansion of the WA industry base into technological
industries.
Wood 2000 Delaware has big plans to attract IT companies,
Leslie C. Wood, Philly-Tech Magazine
January 2000. URL: http://www.philly-tech.com/archives/2000/01/onlocation.asp
Details Delaware, USA initiatives to attract IT companies to the state, including
a "technology park" where new businesses are housed and an "aggressive image/public
relations campaign" to establish Delaware as an IT centre.