ICT Sustainability

Assessment and Strategies for a Low Carbon Future

An Online Graduate Course & Book by Tom Worthington MEd, FACS CP

Skip to content

In "Enabling ICT", we looked in general terms at how ICT systems can be used to make organisations more sustainable. Now we will look in more detail at Business Process Improvement (BPI): a systematic approach to optimising the functions of an organisation. BPI is a general purpose tool, but in this case we are applying it to the use of ICT in organisations to reduce energy and material use.

Three steps to BPI

  1. Define strategic goals: What is the purpose of the organisation? What business is it in? Why does it do what it does?

  2. Determine the stakeholders: Who are the customers and other important groups for the organisation?

  3. Align processes to goals: Identify business processes which can achieve the organisation goals.

Business processes

Business processes (methods) are related, systematically structured activities (tasks) to produce a specific service or product for a particular group of customers.

Three types of business processes:

  1. Management: governing the operation of the organisation.
  2. Operational: The core business of the organisation. Can include Purchasing, Manufacturing, Marketing, and Sales.
  3. Supporting: Ancillary to the core processes, such as: Accounting, Recruitment, Technical support.

Each business process should address a customer need and result in need fulfilment. A process can consist of sub-processes. The analysis of processes and sub-processes can be carried on down to the activity level.

Analysis of Business Processes is intended to eliminate any activity which does not add value for the customer. A well designed business process should increase effectiveness and increased efficiency. Normally these are measured in terms of financial measures (cost reduction and revenue). However, energy efficiency, greenhouse gas reduction and materials use can be used as sustainability measures.

Techniques such as Business Process Modelling Notation (BPMN) can be used for diagramming business processes in a workflow. BPMN is intended to be readable for both technical and business users.

High level models are used purely to describe business processes, whereas detailed models may able to be executed using specialised software.

BPI for non-radical change

Claims have been made for BPI making radical changes in the performance of organisations. In the case of greenhouse gas emissions the target of, for example, a 15% reduction in emissions may be on performance of an organisation, rather than a series of incremental changes.

BPI for Energy Reduction

BPI makes use of measurable results and benchmarks. The process owners, need to be identified and measures of success/failure of the process set. In addition to the success/failure levels, "control limits" for the process provide a check on if a process is meeting the desired customer objectives.

In the case of Green ICT, measures such as energy use or greenhouse gas emissions may be used. A problem with accountability energy measures for data centres has been the split in responsibilities between facilities management services providing the building and the ICT or data centre management who run the computers in the building. The facilities manager may be responsible for the electricity bill for the building the data centres is housed in, but unable to make decisions as to the computer equipment purchased and thus not make decisions to reduce that expenditure.

Methodology of BPI

  1. Define the existing structure and processes.

  2. Determine what outcomes would add value to the organisation.

  3. Reorganise processes, resources and work force.

ICT Examples

Telstra has estimated that use of telecommunications could reduce Australia's greenhouse gas emissions 5% by 2015. Three examples from Tesltra are:

  1. Efficient deployment of field work forces with GPS: Wireless broadband and GPS can be used to schedule personnel between jobs at remote sites to reduce the distance travelled. As well as reducing fuel used (and therefore greenhouse gas emissions from vehicles) this also reduces unproductive time while staff are travelling.

  2. Flexible working for knowledge workers: Knowledge workers can work remotely using broadband at home or a satellite office and use wireless broadband to work at customer premises. This saves in office space.

  3. Replacement of business air travel with video conferencing: Telstra claims that high definition video conferencing can replace business air travel. The widespread availability of higher speed broadband allows higher quality video and for companies to set air travel reduction targets.

Now Read

  1. Business process, Business Process Modeling Notation, Wikipedia (2011).
  2. Using Telecommunications to Reduce your Organisation's Carbon Footprint, Guerin (2008).


  1. Business process issues with replacing paper invoices: On the face of it, replacing paper invoices with ones sent by email and paid with Internet banking should provide environmental benefits. In terms of business processes, what needs to be considered before making this change?
  2. Energy saving from replacing paper invoices: Consider what energy saving, greenhouse reductions and materials savings there could be from replacing paper invoices with electronic ones. Consider what might be the environmental downsides of electronic invoices.

Next: Improving Data Centre Energy Efficiency.

About the book: ICT Sustainability: Assessment and Strategies for a Low Carbon Future

Edition Notice

ICT Sustainability is about how to assess, and reduce, the carbon footprint and materials used with computers and telecommunications. These are the notes for an award winning graduate course on strategies for reducing the environmental impact of computers and how to use the Internet to make business more energy efficient.

Copyright © Tom Worthington, 2017

Second edition.

ISBN: 978-1-326-96794-9. (Hardcover)
ISBN: 978-1-326-95850-3. (Paperback)
ISBN: 978-1-326-95849-7. (ePub eBook)
ISBN: 978-1-326-96791-8. (PDF eBook)

Cover shows Power on-off symbol: line within a circle (IEC 60417-5010).

These notes have been used for the courses:

  1. Green Technology Strategies: offered in the Computer Professional Education Program, Australian Computer Society (first run as "Green ICT Strategies" in February 2009),
  2. ICT Sustainability (COMP7310), in the Graduate Studies Select program, Australian National University (first run July 2009), and
  3. Green ICT Strategies (COMP 635), Athabasca University (Canada). Adapted for North America by Brian Stewart.

Course materials available free on-line, under at Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) license at http://www.tomw.net.au/ict_sustainability/